Pricing one chair pays for.
How much does Vicki, the reception that never misses, cost? From €59/month up to €299/month depending on volume. But the real maths is simple: a single recovered no-show or one lapsed patient who rebooks already pays for the whole month. Every plan includes 24/7 answering in Portuguese and English, booking straight into your Newsoft with real doctor availability, and every call logged and transcribed for you to see.
Essential
A reception that never misses, always answers and logs every call.
100 minutes included
Book a demoProfessional
What most clinics choose. Answers, confirms visits and recovers no-shows.
350 minutes included
Book a demoGrowth
For busy clinics: several calls at once, no one left on hold.
800 minutes included
Book a demoBusiness
High volume and serious operations, with full visibility of your front line.
1600 minutes included
Book a demoNot sure which to pick? We'll show you the right plan for your clinic in 15 minutes.
Book a demo →Vicki doesn't replace your team. She removes the dependence, plugs the leak and opens the black box.
You pay a fortune to win patients — then quietly lose them. No-shows nobody confirmed, patients who never rebooked, recare forgotten in a drawer. That leak is bigger and quieter than any single missed call, and it shows on no report. Vicki plugs it: she confirms every visit, recovers no-shows and reactivates patients who stopped coming.
Your whole front line rides on one or two people. A sick day, lunch, holidays — or the day she resigns and walks out with everything she knew.
Vicki is the reception that never misses: never sick, never on holiday, never quits, never sleeps. She answers every time on the first ring, in Portuguese or English, 24 hours a day. Your team stops being a single point of failure.
A reception that never misses
Sick, at lunch, on holiday or at night — Vicki answers anyway. Two, three or ten calls at once, no one on hold and no reliance on a single person.
The leak plugged
Confirms every visit by WhatsApp, recovers no-shows and reactivates lapsed patients — the follow-up no one at the front desk has time for, that keeps the chairs full.
The black box opened
Every call is logged and transcribed. Vicki answers everyone the same calm, professional way — and you finally see how callers are treated, without having to sit there.
Clinics with Vicki answer on the first ring, in two languages, at any hour — and patients notice. You become the most dependable and most advanced clinic in town, a step ahead of the practice down the road. Already in use at Instituto Vilas Boas, Loulé.
What each plan includes
Every row explained in plain language — no fine print. Most clinics start on Professional: always answers, plugs the no-show leak and logs every call.
A single recovered no-show or one new patient already covers the month's plan. The rest is upside.
Book a demo →First we understand your clinic. Only then do we build.
Like a doctor who examines before prescribing, we start by understanding where your clinic depends most on one person, where patients leak away and what you can't see of your front line. Setup cost depends on the case: integrations, testing and personalisation. Book a demo and we'll design the right proposal for you.
Book a demo →
Pricing questions
Is setup included in the price?
No. Setup is personalised per clinic. We first understand how your clinic works, then propose a setup — like a doctor who examines before prescribing.
What counts as a minute?
Real talk time, from the moment Vicki answers. A typical call lasts 2–4 minutes.
What if I go over my plan's minutes?
Nothing stops. You only pay the extra minutes at your plan's rate (€0.29 down to €0.15/min). No end-of-month surprises.
Can I use the clinic's number?
Yes. Use your existing number, or we give Vicki a dedicated one.
Does the voice sound robotic?
No — and that's the biggest difference. Vicki speaks European Portuguese with natural pauses, always the same calm, professional tone, on every call. The best way to check is to call and hear her.
Can I see how calls are handled?
Yes. Every call is logged and transcribed in the portal. For the first time, you see clearly how callers to your clinic are treated — you stop guessing and start controlling your front line.
Is patient data safe?
Yes. GDPR-compliant, encrypted, and patient data is never used to train models.
How do I get a proposal?
Book a demo. We map your clinic in 15 minutes and send a proposal with the right plan and setup for you.
Stop quietly losing the patients you already won.
In 15 minutes we'll show you Vicki always answering, confirming visits and recovering no-shows in Newsoft, and logging every call — plus the right plan for your clinic. Your team stays; you just stop depending on one person and stop losing patients.