The questions everyone asks.
Vicki is an AI voice receptionist that answers your dental clinic 24/7, in European Portuguese and English, and books straight into Newsoft. She doesn't sound robotic, doesn't invent slots and follows GDPR. Industry studies indicate around 35% of calls to dental clinics go unanswered — Vicki fixes that.
Always answers, even after hours
Of clinic calls go unanswered
Languages: European Portuguese and English
Voice and quality
How Vicki sounds on the phone.
Does the voice sound robotic?
No, and that's the biggest difference. Vicki speaks with natural pauses, intonation and human rhythm — most patients don't realise they're talking to an assistant. The best way to check is simple: call and hear her.
Does Vicki speak European Portuguese?
Yes. Vicki speaks native European Portuguese, not Brazilian. If a patient speaks English, she switches language mid-call without missing a beat.
What if Vicki doesn't know the answer?
She never makes things up. When she doesn't know something, she says the team will follow up and logs the message for the clinic. She has anti-hallucination guards: she never invents slots, prices or doctors that don't exist.
Booking and system
Where bookings go and how it connects to what you have.
Does Vicki book into Newsoft?
Yes. Vicki books directly into Newsoft, the system your clinic already uses. You don't learn new software or change how you work — the booking lands in the agenda as if reception made it.
Does it work after hours?
Yes, 24 hours a day, every day. Industry studies indicate around 35% of calls to dental clinics go unanswered. Vicki picks up at lunch, at night, on weekends and on holidays, so you stop losing patients.
Can Vicki double-book?
No. Vicki reads the real agenda before offering a slot, so she only proposes times that are genuinely free. She always confirms the date, time and reason before finalising the booking.
Does Vicki reduce no-shows?
Yes. Beyond answering, Vicki sends SMS and WhatsApp reminders and confirms visits. Industry studies indicate 36% of missed appointments are simple forgetfulness — a timely reminder recovers many of those visits.
Pricing and setup
What it costs and how fast you go live.
How much does Vicki cost?
Plans start at €59 per month and go up to €299 per month, depending on call volume. All include 24/7 answering in Portuguese and English and booking into your system. Initial setup is quoted separately, per clinic.
How long does setup take?
Usually a few days. First we understand how your clinic answers, books and recovers patients — like a doctor who examines before prescribing — then we build Vicki to fit. Book a demo and we map your clinic in 15 minutes.
Do I have to change my system or number?
No. Vicki fits around what you already have. Use the clinic's number or give her a dedicated one, and she connects to Newsoft without changing anything on your side.
Data and GDPR
How we handle your patients' data.
Is my data safe?
Yes. Everything is handled in line with GDPR and data travels encrypted. Access is logged and limited to what Vicki needs to book and pass messages to your clinic.
Is patient data used to train models?
No. Your patients' data is never used to train artificial intelligence models. It serves only to answer, book and follow up within your clinic.
Still unsure if she sounds natural? Call and hear her.
No page convinces like a call. Book a 15-minute demo: we learn how your clinic works and show Vicki answering, in European Portuguese, booking into your system.
Book a demo →