The front desk that's never out — from the call to a full chair.
Your whole front end rides on one or two people. One sick day, one lunch break, or the day she resigns — and the phone is left with no one. Vicki doesn't replace your team: she removes that dependence. She works even when your team can't — never absent, never sick, never quits.
What happens on every call.
Your team keeps doing what they do best. Vicki steps in when the phone rings and no one is free — at lunch, on the other line, on a sick day or after hours — and carries the call from start to finish, always the same calm way. Your clinic stops depending on who's at the desk.
Vicki · AI receptionist
On the call…
I'd like to book a cleaning.
I have Thursday at 3 PM with Dr. Nadine. Works?
✓ Booked in Newsoft
Always answers, even when your team can't
On the first ring, in Portuguese or English, day, night, weekends and sick days. No busy line, no missed call — and your front desk stays free for the chair.
Agenda · Newsoft
real availability
✓ Booked · Dr. Nadine · Thu 3 PM
Resolves like your best receptionist would
Understands what the patient wants — book, reschedule, a question or an emergency — and checks real doctor availability in Newsoft. Same care every time, never an off day. No made-up times.
WhatsApp · 48h before
Hi Maria! Reminder of your visit Thursday at 3 PM. Confirm?
Books, and the diary fills up
Books straight into your system, repeats the details back and confirms. Schedules the reminder before the visit — fewer no-shows, more full chairs.
Everything your front desk does on the phone — depending on no one.
One receptionist takes one call at a time. The second drops — and the patient rings the clinic next door. Vicki answers them all at once, never gives a busy tone, and knows how to carry each one to the end.
Right now, someone is calling your clinic.
If no one picks up, they're already calling the clinic next door — and you'll never know. It shows up on no report: the patient simply disappears. With Vicki, that call gets answered. Every time.
Clinics with Vicki answer instantly, in two languages, around the clock — always the same calm, professional way, no matter who is (or isn't) at the desk. And every call is logged. Patients notice. You become the clinic that never misses — the most modern and dependable in town, a step ahead of the practice down the road.
She plugs the leak you've been losing patients through.
You pay a fortune to win patients, then quietly lose them: no-shows nobody confirmed, bookings never rebooked, recare forgotten in a drawer. Vicki reminds the patient on WhatsApp and confirms with one tap, recovers no-shows before they leave a chair empty, and reactivates anyone who hasn't been back in a year. She asks for a review at the right moment — routing 4 and 5-star ones to Google and lower ratings privately to the clinic.
And every call is logged and transcribed — you stop guessing how your patients are treated on the phone and start seeing it. It's the work that fills the diary and grows your reputation, done on its own, every day, already running at Instituto Vilas Boas, in Loulé.
Your team, plus Vicki. Never lose another patient.
See her answer your clinic in a 15-minute demo. Without changing anything about how you already work.